Dune's Terms
Please Read These Terms Carefully Before Using Our Services
These Terms & Conditions govern your use of our website and services. By booking a tour, safari, water activity, or city experience with us, you agree to the terms outlined below.
If you do not agree with any part of these terms, we kindly ask you not to use our services.
1. About Our Services
We provide tourism and travel-related experiences in the UAE, including desert safaris, water activities, city tours, and private experiences. All services are subject to availability and operational conditions on the day of your booking.
We reserve the right to modify, reschedule, or cancel services when necessary for safety, weather, or operational reasons.
2. Booking & Confirmation
All bookings are subject to confirmation.
Once your booking request is received, our team will contact you to confirm availability, timing, and pickup details.
A booking is only considered confirmed after payment confirmation or written approval from our team via email or WhatsApp.
3. Pricing & Payments
- All prices are displayed in AED unless stated otherwise
- Prices may vary depending on season, availability, or customization requests.
- Any additional or optional activities will be clearly communicated before confirmation.
- We aim to maintain transparent pricing with no hidden charges.
4. Cancellation & Refund Policy
Cancellation and refund policies may vary depending on the service booked.
- Cancellations made within a short notice period may be non-refundable.
- In case of unexpected events such as extreme weather or government restrictions, we may reschedule or offer alternative arrangements.
For specific cancellation terms related to your booking, please contact our support team.
5. Changes to Itineraries
Tour timings, routes, or activities may be adjusted due to weather conditions, safety concerns, traffic, or other unforeseen circumstances. These changes are made to ensure guest safety and experience quality.
Such changes do not qualify for refunds unless explicitly stated.
6. Health & Safety Responsibilities
Guests are responsible for informing us of any medical conditions, physical limitations, or special requirements before booking.
Certain activities (such as dune bashing, dune buggy rides, or jet ski) may not be suitable for:
- Pregnant women
- Guests with heart, back, or serious medical conditions
Participation in such activities is at your own discretion.
7. Age & Participation Requirements
Minimum age requirements may apply to specific activities. Children must be accompanied by a responsible adult at all times.
We reserve the right to refuse participation if safety guidelines are not met.
8. Personal Belongings & Liability
We are not responsible for the loss, theft, or damage of personal items during tours or activities. Guests are advised to keep valuables secure at all times.
Participation in tours and activities is at your own risk, and we are not liable for personal injuries unless caused by proven negligence.
9. Photography & Media Use
During tours, photographs or videos may be taken for promotional and marketing purposes.
By using our services, you grant us permission to use such media unless you inform our team in advance that you do not wish to be included.
10. Website Use
All content on this website, including text, images, logos, and designs, is the property of our company and may not be copied, reproduced, or distributed without permission.
Any misuse of the website or its content may result in restricted access.
11. Third-Party Services
Some services may involve third-party operators (such as cruise providers or activity partners). While we work only with trusted partners, we are not responsible for their internal policies or independent operations.
12. Force Majeure
We are not liable for failure or delays caused by circumstances beyond our control, including but not limited to natural disasters, government restrictions, force majeure events, or unexpected operational disruptions.
13. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our services implies acceptance of the revised terms.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from these terms shall be subject to the jurisdiction of UAE courts.
15. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page, email, or phone.
We’re always happy to clarify anything before your booking.
